Event cancellation coverage
If your event is cancelled and not rescheduled, you receive a full refund.
Legal
Refund Policy
Last updated: April 2026
Our refund policy is designed to protect buyers. If something goes wrong, we work with you to make it right.
Case-by-case review
Every refund request is reviewed individually based on your order details and circumstances.
Support available
Our team is here to help with any questions about refunds or order issues.
Our commitment
WorldStage is committed to a fair and transparent refund process. We understand that plans can change, and we work with every customer to find the best resolution when issues arise.
Our refund policy works in conjunction with the WorldStage Buyer Guarantee, which provides additional protections for ticket validity and delivery.
Refund eligibility
Refunds are available in the following circumstances:
- Your event is cancelled and not rescheduled
- Your tickets do not provide valid entry to the event
- You receive tickets that differ from what you ordered
- Your tickets are not delivered in time for the event
How to request a refund
To request a refund, contact our support team with your order number and a description of the issue. The sooner you reach out, the more options we can offer.
Our team will review your request and respond with next steps. For urgent issues on event day, we prioritize rapid resolution.
Processing timeline
Once a refund is approved, it is processed to your original payment method. Card refunds typically appear within 5–10 business days depending on your bank. Cryptocurrency refunds are handled on a case-by-case basis.
You will receive an email confirmation when your refund has been initiated.
Event cancellations and postponements
If your event is cancelled and not rescheduled, you are entitled to a full refund of the purchase price. We will notify you of the cancellation and provide instructions for claiming your refund.
If an event is postponed to a new date, your tickets remain valid for the rescheduled date. WorldStage does not provide refunds for postponed events unless replacement tickets are required. If you cannot attend the new date, you are encouraged to resell your tickets through our platform.
Contact and disputes
For refund inquiries, contact our disputes team using the contact information on this page. We aim to acknowledge all requests within 24 hours and resolve most cases within 5 business days.
If you are unsatisfied with the outcome of your refund request, you may escalate your case by replying to your support thread. Every escalation is reviewed by a senior team member.