Privacy Policy

We collect the personal information you provide when placing an order: your name, email address, phone number, country of residence, communication preferences, and any optional travel notes you include at checkout.

We also collect standard technical information when you visit our site, including your IP address, browser type, device information, and pages visited. This data helps us maintain site performance and security.

Your personal information is used to process and fulfill your order, coordinate ticket delivery through FIFA's transfer system, and communicate with you about your purchase.

We may also use your contact information to send order updates, delivery notifications, and event changes that affect your tickets. We do not sell your personal information to third parties.

All card payments are processed by Stripe, a PCI Level 1 certified payment processor. Your card number, expiration date, and security code are transmitted directly to Stripe and are never stored on or accessible from WorldStage servers.

We retain only the information necessary to identify your transaction: a payment reference ID, the amount charged, and the payment status.

We use essential cookies to maintain your session and shopping basket while you browse the site. These cookies are necessary for the platform to function and cannot be disabled.

We may use analytics tools to understand how visitors use our site. This data is aggregated and does not personally identify you.

We share information with third parties only as necessary to provide our services. This includes Stripe for payment processing and email service providers for order confirmations and delivery notifications.

These providers are contractually required to protect your information and use it only for the purposes we specify.

We retain your order information for as long as necessary to fulfill your purchase, provide customer support, and comply with legal obligations. After this period, your data is securely deleted or anonymized.

You may request deletion of your personal data at any time by contacting our privacy team. We will process your request promptly, subject to any legal retention requirements.

You have the right to access, correct, or delete the personal information we hold about you. You may also object to or restrict certain processing activities.

To exercise any of these rights, please contact us using the privacy contact listed on this page. We aim to respond to all requests within 30 days.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via email or a prominent notice on our platform.

The date at the top of this page indicates when this policy was last updated. We encourage you to review this page periodically.